Refund policy

Last Updated: July 27th, 2026

Thank you for shopping with Rep Ya Flag.

At Rep Ya Flag, every item is made to order specifically for you after your purchase is confirmed. This approach allows us to offer a wide selection of unique products while reducing unnecessary waste and maintaining high quality standards. Because each item is manufactured specifically for your order, we encourage you to carefully review your product selection, size, color, shipping address, and any personalization (if applicable) before completing your purchase.

These Returns, Refunds & Replacements Policy are incorporated into and form part of our Terms of Service. By accessing our website or placing an order with Rep Ya Flag, you agree to be bound by this policy and our Terms of Service.

30-Day Return Policy

If your order arrives damaged, defective, contains a manufacturing defect, or you receive the wrong item, you may submit a return request within 30 days of receiving your order.

How to Request a Return

To request a return, replacement, or refund:

  1. Log in to your Rep Ya Flag customer account.

  2. Submit your request through our self-service Returns Center.

  3. Follow the instructions provided and upload any requested documentation.

If you are unable to access your account or experience difficulty using the Returns Center, please contact us at Shop@RepYaFlag.com.

To help us review your request, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the product and the problem.

  • Photographs of the shipping packaging if the item arrived damaged during delivery.

Submitting a return request does not automatically guarantee approval. Every request is individually reviewed in accordance with this policy before a refund, replacement, or other resolution is authorized.

Return Shipping Instructions

If your return request is approved, you will receive instructions for returning your item.

Approved returns must be shipped to:

Rep Ya Flag
P.O. Box 7325
Port Saint Lucie, FL 34985
United States

This mailing address is used exclusively for approved returns and should not be used for general correspondence or returns that have not been authorized through our Returns Center.

To help us properly identify and process your return, your package must:

  • Include the returned item  

  • Include your order number or a copy of your purchase receipt.

  • Be shipped only after your return request has been approved.

Returns received without an order number, proof of purchase, or prior return authorization may experience processing delays or may not qualify for a refund or replacement if we are unable to identify the order.

Rep Ya Flag is not responsible for packages that are lost or damaged while being returned to us. We recommend using a shipping service that provides tracking and retaining your shipping receipt until your return has been fully processed.

How Return Requests Are Reviewed

Every return request is evaluated individually.

If your request is approved, Rep Ya Flag may, at its sole discretion:

  • Replace the item at no additional cost.

  • Issue a full refund.

  • Issue a partial refund.

  • Issue store credit, where appropriate.

  • Provide another reasonable resolution based on the circumstances.

Return requests may be approved when:

  • You received the wrong item.

  • Your item arrived damaged during shipping.

  • Your item contains a manufacturing defect.

  • The design or artwork was produced incorrectly.

  • The item you received materially differs from the item you ordered because of an error on our part.

Rep Ya Flag reserves the right to request additional information or documentation before making a determination.

Items Not Eligible for Return

Because every item is made to order, we generally cannot accept returns or exchanges for reasons including, but not limited to:

  • Ordering the wrong size.

  • Selecting the wrong color.

  • Buyer's remorse.

  • Change of mind.

  • Accidental orders.

  • Incorrect shipping information provided by the customer.

  • Refused deliveries.

  • Delays caused by shipping carriers or customs authorities.

  • Minor variations in print placement.

  • Slight color differences resulting from monitor, phone, or tablet display settings.

  • Normal manufacturing tolerances.

  • Natural variations in fabric, materials, texture, stitching, or finishing.

  • Personalized or customized products unless they arrive damaged, defective, or incorrect.

  • Gift cards.

  • Clearance, final sale, or discontinued merchandise, unless otherwise required by applicable law.

Customers are responsible for reviewing all product descriptions, sizing charts, and product specifications before placing an order. Product measurements may vary slightly within accepted manufacturing tolerances.

Exchanges

Because each item is manufactured specifically for your order, we do not offer traditional exchanges.

If you would like a different size, color, or style, a new order must be placed.

If an exchange is necessary because of an error on our part or because the item arrived damaged or defective, we will replace the item at no additional cost.

Order Changes & Cancellations

Manufacturing begins shortly after your order is confirmed.

For this reason, requests to cancel, modify, or change an order cannot be guaranteed.

If manufacturing has not yet begun, we may be able to accommodate your request.

Once manufacturing has started, orders cannot be canceled, modified, or changed.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, please contact us immediately at Shop@RepYaFlag.com.

If manufacturing has not yet begun, we will make reasonable efforts to update the shipping information.

Orders returned because of an incorrect or incomplete shipping address provided by the customer may require payment of additional shipping charges before they can be reshipped.

Lost, Delayed & Stolen Packages

After an order has been shipped, delivery times are controlled by the shipping carrier.

Rep Ya Flag is not responsible for delays caused by:

  • Shipping carriers.

  • Customs inspections.

  • Severe weather.

  • Natural disasters.

  • Labor disputes.

  • Government actions.

  • Other circumstances beyond our reasonable control.

If tracking indicates your package has been lost during transit, please contact us so we can assist in resolving the issue.

If your tracking information shows your package was delivered but you cannot locate it, we recommend that you:

  • Verify your shipping address.

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

  • Allow up to 48 hours, as some carriers mark packages as delivered before final delivery.

If the package still cannot be located, please contact us. Requests involving delivered-but-missing packages will be reviewed on a case-by-case basis.

International Orders

Rep Ya Flag proudly ships to customers around the world.

International customers are responsible for any applicable:

  • Customs duties.

  • Import duties.

  • Taxes.

  • Value Added Tax (VAT).

  • Brokerage fees.

  • Other government-imposed import charges.

These fees are determined by the destination country and are not included in our product or shipping prices unless expressly stated otherwise.

Rep Ya Flag is not responsible for delays resulting from customs processing or import procedures.

Customers are responsible for ensuring that the products they purchase comply with the import laws of their destination country.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers located in jurisdictions that provide mandatory statutory consumer rights, including the European Union, the United Kingdom, and other applicable regions, will receive those rights as required by applicable law.

Where applicable law provides an exception for made-to-order or personalized goods, those exceptions shall apply.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Approved refunds are typically processed within 5–10 business days after approval. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from our error or is otherwise required by applicable law.

Fraud Prevention

To protect our customers and our business, Rep Ya Flag reserves the right to:

  • Request additional photographs or documentation.

  • Request return of the product when appropriate.

  • Deny claims determined to be fraudulent, abusive, or unsupported.

  • Limit or refuse future purchases, refunds, or return requests where a pattern of abuse, excessive returns, or fraudulent activity is identified.

Knowingly submitting false claims or altered photographs may result in denial of the request and additional action where permitted by applicable law.

Contact Us

If you have any questions about this Returns, Refunds & Replacements Policy or need assistance with an order, we're here to help.

Rep Ya Flag

Email: Shop@RepYaFlag.com

Please include your order number and any relevant documentation when contacting us so we can assist you as quickly as possible.